Business Analyst


Strategic Staffing Solutions

Job Title: Business Analyst

Location:  Wilmington, DE; Charlotte, NC or Richmond VA; Des Moine, IA; Phoenix,AZ ( In office X3 a week)

Duration: 12 Months **W2 ONLY/NO CTC***

To apply: Please email your resume to Yashareth Fleytas at: and Reference Job Order #: 204704 or Click the Apply Button.

Job Role/Description:

  • The person in this role will play a critical role in the innovation for contact center banker desktop solutions
  • Work with bankers and SMEs to understand and document current state banker journeys and help identify pain points for bankers
  • Understand banker needs to determine where workflows and agent tools need to be improved and innovate on their behalf
  • Collaborate with Operations, Bankers, Technology to document detailed service desk business process maps/business rules documents.
  • Ensure approvals from all parties involved to ensure the business process map reflect current understanding of experience and systems.

Required Qualifications:

  • 5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.
  • Knowledge and understanding of banking: regulations, compliance, policies, process, and procedures
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to take initiative and work independently with minimal supervision in a structured environment
  • Intermediate Visio, Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
  • Ability to effectively lead meetings in large and small forums
  • Experience influencing and working in partnership with executives, senior managers, and subject matter experts
  • Experience working in Banking and/or Credit Card Operations
  • Experience working with Consumer Lending products, services, and processes

Job ID: JOB-204704
Publish Date: 29 Jul 2022

Tagged as: Business Analyst