ATM Helpdesk Technician


Strategic Staffing Solutions


Strategic Staffing Solutions is currently looking for an ATM Helpdesk Technician for a contract opening with one of our largest clients!

This is a Contract Opportunity with our company that MUST be worked on a W2 ONLY, NO visa sponsorship or C2C eligibility for this position. The details are below.

Job Title: ATM Helpdesk Technician
Contract: 10 Months+ possibility for extension/conversion
Location: Glen Allen, VA

Job/Role Description:

  • Supporting our production fleet by providing technical support to ATM Field Service Technicians and driving high-availability for fleet of ATMs
  • Providing technical phone support for service technicians, as well as process control and management that will drive first time resolution and sustainable ATM performance in a 24x7x365 high availability production environment
  • Through established ATM processes, the candidate will be required to troubleshoot issues and failures related to hardware, software, services, and network
  • Taking Inbound calls from service technicians, support issues
  • Need to be technically inclined and have ATM experience
  • Help technicians with testing, troubleshooting, identifying root cause for issues that technicians may come across, identifying hardware equipment helpful
  • Should have soft skills for inbound calls, will also interact with internal teams as well, will receive calls from branch employees
  • Branches may need support for maintenance on ATMs for procedural issues, key that individual has knowledge base and can train on gaps quickly
  • For scheduling looking for night shift and weekends, not an opportunity for day shift or M-F, so individual selected should be comfortable working nights and weekends, independent workers, able to reach out to support if they are working virtually
  • Steady volume of calls, soft skills are key
  • Ability to understand the current state of ATMs to fully diagnose problems for resolution
  • Act as a liaison between company’s internal team members, Vendor Account Managers and other vendor personnel to help resolve escalated customer issues
  • Provide efficient productivity and superior quality service while working in a fast-paced environment
  • Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site
  • Ability to work multiple systems simultaneously
  • Handle internal/external reports and status updates
  • Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements
  • Follow-up on open escalations to ensure smooth handling and accurate closure


  • Must possess good interpersonal skills and is able to work well with end users
  • Excellent written and oral communication skills
  • Able to handle confidential matters judiciously
  • Good time management skills and able to prioritize

Required Qualifications:

  • ***All candidates need to be prepared to regularly work a 9-hour evening shift that 1.) Includes one unpaid hour for lunch, 2.) Could start as early as 1pm and could end as late as midnight (est hours) & 3.) That includes both weekdays and weekends***
  • Associate’s Degree in a Computer Science or Technology discipline
  • Technical Certification in Microsoft, Cisco or Unix/Linux Technologies, ITIL Foundations, CompTia; OR equivalent work experience (e.g., at least 1 year in similar role) required

Preferred Qualifications:

  • Vision, Proflex, Proview, ATM desk, ATM monitoring or support of ATM a huge plus
  • Hardware experience is a plus

How to Apply:  send resume and contact information to Nisa Peake, Sourcing Specialist, at

The S3 Difference:

The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities. The four pillars of our company are to:

  • Set the bar high for what a company should do
  • Create jobs
  • Offer people an opportunity to succeed and change their station in life
  • Improve the communities where we live and work through volunteering and charitable giving

As an S3 employee, you’re eligible for a full benefits package that may include:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan
  • Vacation Package
  • Life & Disability Insurance Plans
  • Flexible Spending Accounts
  • Tuition Reimbursement

Job ID: JOB-209197
Publish Date: 09 Nov 2022

Tagged as: ATM Helpdesk Technician