Strategic Staffing Solutions
Associate Escalations Representative
12+ Month Contract
Charlotte, NC
19.67/HR
Job Responsibilities
- Support internal and external customers in responding to customer inquiries and complaints regarding financial products and services.
- Perform routine course of action, conduct investigative steps to fully identify the issues, research product information, terms, conditions, or contracts and resolve complex problems and inquiries.
- Receive direction from supervisors, and escalate questions and issues to more experienced individuals.
- Interact with internal and external customers regarding inquiries and complaints, serve as an intermediary between parties to resolve disputed matters, negotiates, and enacts settlements accordingly.
Job ID: JOB-204230
Publish Date: 15 Jul 2022