Customer Service

Associate Escalations Representative


Strategic Staffing Solutions

Title:  Associate Escalations Representative

Location:  Charlotte, NC 

Duration: 3+ Month with chance of converting to a full time 

Pay Rate: 19.67

This position is with our lead banking client in Charlotte, NC! This position is initially 3 months in duration, with the possibility to extend or convert to permanent status. 


  • Support internal and external customers in responding to customer inquiries and complaints regarding financial products and services.
  • Perform routine course of action, conduct investigative steps to fully identify the issues, research product information, terms, conditions, or contracts and resolve complex problems and inquiries.
  • Receive direction from supervisors, and escalate questions and issues to more experienced individuals.
  • Interact with internal and external customers regarding inquiries and complaints, serve as an intermediary between parties to resolve disputed matters, negotiates, and enacts settlements accordingly.


  • 6+ Months of Escalations, Bank Operations, Customer Service, Call Center or equivalent experience.

Job ID: JOB-222885
Publish Date: 03 Apr 2023

Tagged as: Associate Escalations Representative