Strategic Staffing Solutions
Title: Associate Escalations Representative
Location: Charlotte, NC
Duration: 3+ Month with chance of converting to a full time
Pay Rate: 19.67
This position is with our lead banking client in Charlotte, NC! This position is initially 3 months in duration, with the possibility to extend or convert to permanent status.
Responsibilities:
- Support internal and external customers in responding to customer inquiries and complaints regarding financial products and services.
- Perform routine course of action, conduct investigative steps to fully identify the issues, research product information, terms, conditions, or contracts and resolve complex problems and inquiries.
- Receive direction from supervisors, and escalate questions and issues to more experienced individuals.
- Interact with internal and external customers regarding inquiries and complaints, serve as an intermediary between parties to resolve disputed matters, negotiates, and enacts settlements accordingly.
Qualifications:
- 6+ Months of Escalations, Bank Operations, Customer Service, Call Center or equivalent experience.
Job ID: JOB-222885
Publish Date: 03 Apr 2023