Admin - Clerical

Associate Escalations Representative


Strategic Staffing Solutions

Associate Escalations Representative

12+ Month Contract

Charlotte, NC 


Job Responsibilities 

  • Support internal and external customers in responding to customer inquiries and complaints regarding financial products and services.
  • Perform routine course of action, conduct investigative steps to fully identify the issues, research product information, terms, conditions, or contracts and resolve complex problems and inquiries.
  • Receive direction from supervisors, and escalate questions and issues to more experienced individuals.
  • Interact with internal and external customers regarding inquiries and complaints, serve as an intermediary between parties to resolve disputed matters, negotiates, and enacts settlements accordingly.

Job ID: JOB-204230
Publish Date: 15 Jul 2022

Tagged as: Associate Escalations Representative