Application Support Analyst


Strategic Staffing Solutions


Strategic Staffing Solutions is currently looking for a Technical Support Analyst for a contract opportunity with one of our largest clients!

Candidates should be willing to work on our W2 ONLY.

Job Title: Application Support Analyst

Key Skills: Java-support and development, knowledge of Front-end technologies

Remote: Yes

Location(s): Wilmington DE

Role Type: W2 ONLY, NO C2C

Contract Length: 7 months

Core Hours :Core hours are between 8am-5pm, EST, Monday-Friday

How to Apply: Please send resume and contact information to Suganya, Sourcer at

Job Description/Responsibilities:

  • Monitors and reviews incidents reported by business teams.
  • Provides hands-on technical tier 2 research and root cause analysis.
  • Perform in-depth data and systems analysis
  • Provides 24/7 on call support for production application outages and critical incidents.
  • Ability to work with a variety of staff and resources in multiple time zones and locations.
  • Manages configuration changes and develops batch data updates
  • Maintains process and troubleshooting documentation to be utilized by the team.
  • Organize and coordinate meetings with business users for specific application areas, as well as work to prioritize requests from business users for those areas.
  • Perform code reviews
  • May be assigned to special projects that drive continuous improvement of services and production control processes.

Required Skills/Qualifications:

  • At least 3 or more years of solid, diverse work experience in IT with at least 1 to 2 years of experience in application development and/or production support is required
  • 3 + years of JAVA experience in both development and support roles
  • Basic knowledge Angular preferred.
  • Knowledge of front-end technologies, such as HTML, CSS, and JavaScript
  • Familiarity with any of the following a plus: .NET, Oracle, SQL server, Salesforce, and/or UNIX
  • Experience in ServiceNow a plus
  • Basic understanding of Agile encouraged but not required
  • Strong analytical skills and debugging capabilities, as well as the ability to work with little supervision and minimal training/documentation.
  • Strong written and verbal communication skills in order to efficiently collaborate with cross functional teams.
  • Self-motivated, quick learner and excellent customer service skills.
  • Strong organizational and time management skills with the ability to manage multiple projects and shifting priorities in a dynamic environment.

Job ID: JOB-225258
Publish Date: 25 Apr 2023

Tagged as: Application Support Analyst