IT/Software/Technology

Application Engineer V

Full-time

Strategic Staffing Solutions

Job Title: Application Engineer V   

Location: Belle Chasse, LA  

Duration: 12 months

Start date: March 7, 2022

To apply: Please email your resume in Word Format to Michael Gutierrez at: MGutierrez@strategicstaff.com and Reference Job Order #: 194804 or Click the Apply Button.

Summary:

The contributing team member, as an application engineer, will be required to participate in team Scrum ceremonies (daily stand-ups, spring planning, demos, sprint reviews), estimating effort (story points) to accomplish work, and developing software systems within the technical constraints of the customer’s IT environment. Evaluate and present pros and cons of vendor solutions, as well as a custom build options, and then potentially lead the implementation of the preferred alternative.  

Requirements:

  • Minimum 5 years app support
  • Experience in application support and support coordination, such as ticket management, troubleshooting, and issue escalation, preferably using ServiceNow
  • Demonstrated strong customer-facing and communication skills
  • Able to coordinate with vendors and development teams on issues
  • Experience coordinating tasks with peers across Agile teams in a DevOps environment
  • Experience creating and updating application support documentation
  • Experience in performing user access reviews and applying application compliance controls, like change requests, license renewal, decommissioning
  • Understanding how to do troubleshooting, look at code [if needed] for production issues, small bugs, and small enhancement fixes
  • Able to coordinate with product owners on support models, use cases, testing and usability
  • Assist in planning releases for new versions and outages, communication to users
  • Direct customer engagement skills to gather requirements, build business cases, and refine feature descriptions

Preferred Requirements:

  • SAFe/Agile experience in executing delivery via Program Increments and Iterations
  • Experience managing support tickets in a formal ticket management system, like Support Now
  • Web application development experience with a Microsoft stack (.NET, SQL Server, Entity Framework)
  • Experience with Microsoft Azure services (App Service, SQL Service, Azure Functions, virtual machines)
  • Experience in CI/CD DevOps environments with automated software deployment pipelines
  • Automation and low-code development (i.e. Power Apps, Power BI) experience
  • Computer Science or other degree related to software development
  • Experience with SQL-style databases (SQL Server, Oracle) and constructing SQL queries
  • Good knowledge of how to write and review SQL scripts for changes
  • Provide technical input on backlog decisions (such as “buy vs build” decisions and pros/cons analysis of technical choices
  • assist in coaching less experienced team members to higher levels of competency.
  • Experience supporting Metegrity Visions, Coabis, Infor EAM, Mangan, and Viziya application

Strategic Staffing Solutions is an Equal Opportunity Employer

Job ID: JOB-194804
Publish Date: 09 Feb 2022

Tagged as: Application Engineer V