Strategic Staffing Solutions
Job Title: Customer Support Specialist
Location: Charlotte, NC
Job Type: Contract
Position Summary:
We are seeking a Customer Support Specialist with prior call center experience and a strong customer service orientation. The ideal candidate will be adaptable, technically savvy, and comfortable working in a structured support environment that requires strict schedule adherence to ensure optimal phone coverage. This role involves providing Level 1 or 2 support via phone and email to end-users, with a focus on resolution over call volume.
Key Responsibilities:
-
Provide customer-centric support via phone, email, and ticketing systems
-
Troubleshoot and resolve technical issues at a Level 1 or Level 2 capacity
-
Maintain strict adherence to call center schedules to ensure proper phone coverage
-
Deliver timely and effective solutions with a focus on first-contact resolution
-
Document support interactions and technical solutions accurately
-
Collaborate with peers and escalate issues when necessary
-
Provide support across a range of platforms and environments
Required Qualifications:
-
Previous call center experience is preferred
-
Prior experience in a technical support role (Level 1 or Level 2)
-
Proficient with Microsoft Office and general PC skills
-
Basic understanding of technical concepts and troubleshooting
-
Strong verbal and written communication skills
-
Proven ability to work in a fast-paced, support-driven environment
-
Excellent customer service skills with a focus on user satisfaction
Desired Attributes:
-
Flexible and adaptable to changing schedules and support demands
-
Strong problem-solving skills
-
General technical exposure across multiple platforms and systems
-
Ability to manage multiple support requests while maintaining attention to detail
Preferred Tools/Technologies:
-
Microsoft Office Suite (Word, Excel, Outlook, etc.)
-
Basic knowledge of operating systems and network concepts
-
Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, etc.)
Job ID: JOB-242026
Publish Date: 12 Jun 2025